Claims - Recovery Supervisor

Location US-TN-Nashville
Job ID
Claims Leadership
Regular Full-Time


Position Summary: 

If you are a professional, detail-oriented, proven leader, looking for a career then Acceptance Insurance has an opportunity for you. As a Claims Recovery Supervisor, you will be responsible for maximizing the recovery of debt owed Acceptance ensuring a Quality, Accurate and Efficient pursuit of that debt by Subrogation and Arbitration Specialist. This position will be located in our Nashville TN claims office.


As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile insurance policies and related products in 16 states. We currently conduct our servicing and underwriting operations in 13 states and are licensed as an insurer in 13 additional states.


At March 31, 2017, we leased and operated 355 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 



Learn more:

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  • Oversee incoming assignments and workload distribution, ensuring appropriate alignment within the team.
  • Review claim files for accuracy and compliance with company policy and procedures. 
  • Provide guidance and direction with regard to coverage analysis, liability investigation and determination, bodily injury evaluation, negotiation and settlement.
  • Ensure productivity, quality handling, budget goals, and related KPI’s are achieved by the unit.
  • Complete the Claims Audit process, providing feedback and coaching to drive top performance
  • Effectively handle and resolve consumer complaints and address any issues that are the source of a justified complaint.
  • Develop, analyze, and complete reports to submit to management on team performance.
  • Supervise staff in accordance with company policies and procedures.
  • Work in concert with recruiters to conduct interviews, determine best candidates and partner with training team in new hire on boarding, training and next level education.
  • Track employee goals and conduct employee performance reviews.
  • Responsible for staff scheduling to include:  employee vacations, employee breaks, and back-up for absent employees.
  • Work with other departments to establish and maintain collaborative relationships toward achieving department and company goals.
  • Other duties as determine necessary.
  • Ensure the proper and timely filing and response to arbitration contentions via the Arbitration Forums Inc.


  • College degree preferred or relevant work experience
  • At least 1 year as a people leader with a minimum of 3 direct reports
  • At least 3 to 5 years of experience in writing and filing Arbitration contentions through Arbitration Forums or;
  • 5 or more years related claims/liability experience
  • Demonstrates a high level of investigation, analysis, evaluation and negotiation including interpretation of coverage
  • Utilizes discretion and independent judgment in claim handling
  • Strong analytical and problem solving skills
  • Time management, prioritization and organizational skills
  • Strong oral, written and communication skills
  • Work effectively in a team environment with minimal supervision
  • Excellent time management, organizational, reading comprehension, analysis, and math skills.
  • Well-developed knowledge of claims Best Practices, processes, procedures, and technology. 
  • Proven ability to communicate effectively, orally and written, with all internal and external parties.
  • Strong leadership ability with proven capability to train, mentor, and develop subordinates for next level roles in the organization.
  • Makes decisions in an informed, confident and timely manner
  • Maintains constructive working relationships despite differing perspectives
  • Possesses strong organizational and time management skills
  • Other duties as assigned




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