Clerical Support Representative

Location US-TN-Nashville
Job ID
Claims Service/Support
Regular Full-Time


Acceptance Auto Insurance is currently seeking a full time Clerical Support Representative to join our Clerical Support Team. This team is focused on serving our customers and our claims team in a positive and efficient manner daily. 

Position Overview:
As a Clerical Support Representative, you will perform clerical and administrative tasks related to data entry, sorting mail, and analyzing and processing requests from the customers, Claims and Underwriting staff, and outside vendors.

As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile insurance policies and related products in 16 states. We currently conduct our servicing and underwriting operations in 13 states and are licensed as an insurer in 13 additional states.


At March 31, 2017, we leased and operated 355 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 



Learn more:

Visit us at


  • Monitor, index, and distribute incoming mail and faxes
  • Analyze and process reports for the Underwriting Department
  • Monitor and resolve queries of the customers through e-mail and relaying messages to Claims staff
  • Collect data to resolve Claim Service Requests
  • Data entry of new claims received via mail, email for faxes
  • Conclude process of filing new claim via telephone for customer who have started process through the company’s website
  • Assists internal and external customers while providing a high level of customer service
  • Review and process various vendor reports and billing
  • Additional duties as assigned


  • Basic reading, writing and mathematics skills.
  • Computer literate with the ability to learn software applications.
  • Professional verbal and written communication skills.
  • Time management and organization skills.


  •  A high school diploma or general equivalency degree G.E.D.



  • Detail oriented
  • Ability to multi-task



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