Human Resources Specialist

Job ID
Corporate Administration
Regular Full-Time


Job Summary:

The Human Resources Specialist's primary responsibility is supporting the various Human Resources functions by providing human resources services and consultation to the company and select vendors. General HR services include: compliance regulations, leave administration, tuition reimbursement, separation notices, team member employment file creation and maintenance, benefits, unemployment, general training and other HR duties as assigned. The incumbent provides consultative direction on HR practices in specific situations, and coordinates and facilitates timely response to constituent needs, as appropriate. Assists with the implementation of strategic projects and initiatives.


As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile insurance policies and related products in 16 states. We currently conduct our servicing and underwriting operations in 13 states and are licensed as an insurer in 13 additional states.


At March 31, 2017, we leased and operated 355 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 



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  • Collects, analyzes and reports information relating to employee headcount and turnover to determine controllable root causes and recommend practical recommendations to address “revolving door” situations.
  • Provides a range of generalist support and assists with problem resolution including, but not limited to, FMLA leaves, compliance with ADA, FLSA, and other related regulations and internal policies.
  • Performs all aspects of Human Resources for assigned organizational unit. Addresses day-to-day operational issues in assigned organizational unit.
  • Serves as initial point of advice, problem resolution, and facilitation in the areas of employee relations, performance management, benefits, leaves, tuition reimbursement and HRIS maintenance. Researches, identifies, and analyzes specific system concerns and makes appropriate recommendations to remedy issues.
  • In coordination with Finance/Payroll: audits the input of data (new hire, salary and status changes) into the payroll/human resources information system.
  • Assists in the development, design, and presentation of in-service and general training to organizational unit representatives with regards to general and specific human resources policies, procedures, and documentation.
  • Monitors, verifies, and authorizes routine human resources actions and requests pertaining to existing employees and new hires, in accordance with established policies, procedures, and guidelines.
  • Monitors the processing of unemployment benefit claims, including the submission of documentation, determination of contesting claims and decision appeal, preparation and participation in hearings as needed.
  • Performs other job-related duties as assigned.


Knowledge, Skills and Abilities:

  • Knowledge of federal and state employment laws and regulations.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Knowledge of equal opportunity and affirmative action requirements.
  • Ability to prepare and present general training programs and materials.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of compensation administration, principles and procedures.
  • Knowledge of benefits administration, principles and procedures.
  • Knowledge of FMLA leave policies, procedures, and practices.
  • Knowledge of ADA, FLSA, and other employment legislation and regulations.
  • Ability to multitask and manage large workload including assistance with strategic initiatives and projects.
  • Knowledge and experience with HRIS and ATS programs.
  • Strong communication skills, written and verbal and interpersonal skills.
  • Project management skills.

Language Skills:

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Other Skills and Abilities:

  • Flexibility to respond to the changing needs of the organization.
  • People skills, i.e., ability to build rapport, be a team player, promote a positive work environment
  • Ability to maintain a high level of professionalism and confidentiality.
  • Ability to prioritize and adjust to deadline pressure in a fast-paced environment with minimal supervision.
  • Problem solver with the ability to find solutions to both people and process issues in a positive manner.
  • Ability to capture the detail of a situation and communicate accurately and completely both verbally and in writing.
  • Disciplined self-starter with the ability to work independently managing time effectively.
  • Ability to effectively explain Human Resources policies and procedures and system related issues to leadership and associates.
  • Ability to provide excellent customer service to associates by listening, comprehending and guiding them through issues to closure.
  • Excellent and reliable attendance record; flexible with regard to working non-conventional hours; some travel may be required. Availability must support a multi-site work environment.


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