Claims - PIP Support Specialist

Job ID
Claims Service/Support
Regular Full-Time


Job Summary:

The PIP Support Specialist will be responsible with the administrative support relating to the handling of personal injury claims. The Specialist will handle a variety of tasks that are critical to the overall success of the PIP department.


As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

Acceptance Auto Insurance is principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. We currently write non-standard personal automobile insurance in 17 states. We issue policies as a licensed insurer in 12 of these 17 states and are licensed as an insurer in a total of 25 states.


We currently lease and operate approximately 350 retail locations and a call center staffed with employee-agents. Our employee-agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, select retail locations in highly competitive markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers.


Currently, business written from 83 recently-acquired retail locations in four states (California, Arizona, New Mexico and Nevada) is limited to policies underwritten by other third-party insurance carriers. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents.


Learn more:

Visit us at


  • Create responses for the Florida attorney disclosures, as required by Florida Statute 627.4137
  • Mail requests for medical and lost wage verification documents, PIP applications and affidavits to parties seeking benefits
  • Monitor and provide calendar updates to management
  • Ensure timely completion of deadlines are met
  • Respond to EOB requests via fax, email and mail
  • Order claim reports and ensure they are imported into the Adjuster Alert document system
  • Review unmatched billing to locate and match to an existing claim or set up a new loss
  • Assist with tasks in the bill review system as needed
  • Handle incoming and outgoing faxes and ensures proper distribution of documents
  • Perform other duties or projects assigned


Qualifications & Skills:

  • Must be proficient in Microsoft Office
  • Excellent interpersonal and verbal/written communication skills
  • Planning possessing the ability to think ahead and plan over a 1-2 year time span
  • Ability to make effective decisions on behalf of the organization
  • Commitment to company values

Years of Experience Requirements:

  • 1 year administrative experience in a business environment

Education Requirements

  • High school diploma


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