Call Center Sales Agent - Inbound Only

US-TN-Nashville
Job ID
2017-7447
Category
Corporate Administration
Type
Regular Full-Time

Overview

Acceptance Insurance is growing! With the addition of four new states to our reach, our Sales Call Center is expanding to meet the needs of our customers.  

 

NOT YOUR USUAL CALL CENTER POSITION!!!

  • No outbound cold calling or handling “escalated calls”
  • No rigid call time measurements
  • All “warm” inbound calls from customers looking for a quote on auto insurance
  • We pay you while you study to get your Property & Casualty Insurance license as well as the cost of testing and getting the license
  • Competitive hourly rate plus commission

Position Summary:

Our Call Center Sales Agent serves as a direct point of contact that answers incoming calls from customers to quote and sell insurance policies and related products in a call center environment.  The Call Center Sales Agent's duties may include but are not limited to processing customer applications, selling policies and additional products, endorsements, payments and handling customer inquiries.

 

This position is Base + Commission...so you are paid based on your personal success!

 

The ability to speak multiple languages is a bonus!

 

As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.

 

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

 

Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile insurance policies and related products in 16 states. We currently conduct our servicing and underwriting operations in 13 states and are licensed as an insurer in 13 additional states.

 

At March 31, 2017, we leased and operated 355 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 

 

Office Hours:

Monday – Friday           7 am - 8 pm

Saturday                      8 am - 5 pm

 

 

Learn more:

Visit us at www.acceptanceinsurance.com

Responsibilities

Responsibilities:

  • Quote/sell insurance policies and additional products/services to current and prospective clients
  • Provides product quotations, pricing, required information and directions to prospective clients
  • Follow-up on price quotes given to prospects, answer questions, and to provide an opportunity to complete an application
  • Request any missing or required information from customer and follow up for that information
  • Make outbound calls to clients for recovery and retention of business
  • Take/receive customer payments
  • Other duties as assigned

Qualifications

Qualifications:

  • Will have a High School Diploma or GED required
  • Minimum 1+ years of relevant experience preferred
  • Must be professional and have excellent customer service and interpersonal skills
  • Must have excellent written and verbal communication skills
  • Possess general knowledge of office equipment (Computer, phone and fax machine)
  • Must be detail oriented

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